Shipping and Delivery

Returns & Refunds

Terms & Conditions

Privacy Policy

  • Shipping and Delivery
  • Returns & Refunds
  • Terms & Conditions
  • Privacy Policy

Shipping and Delivery Policy

We at 55 Luxe, try effortlessly to make your shopping experience enjoyable, seamless and hassle free. Therefore, we ensure that every product you order is delivered in perfect condition and reaches you within the committed time frame.

Shipping Fee Structure

Order Value ₹ 0 to ₹ 1,499 : ₹ 99 per order
Order Value ₹ 1,500 to ₹ 4,999 : ₹ 299 per order
Order Value ₹ 5,000 to ₹ 9,999 : ₹ 499 per order
Order Value above ₹ 10,000 : ₹ 699 per order

No Cash on Delivery Charges applicable
International Shipping Policy: Unfortunately, we do not ship internationally as of now but will soon offer this service to our valued customers.

Shipping and Delivery Timeline

1. All orders are shipped within 2 - 4 working days of placing the order.
2. You can expect to receive ordered items within 2 to 10 business days based on your location.
Typical order delivery time:
 • Within Delhi NCR: 1 to 2 working days
 • Metros: 3 to 5 working days
 • Non-Metros and interiors: 3 – 10 working days
However, we will try our best to deliver ordered items as fast as possible.
3. Our logistics partner will attempt to deliver the package 3 times before they return it to us. To ensure smooth delivery please give us your complete & accurate shipping address including zip code and a mobile number.

Note: The delivery timelines above are an estimation and indicative only. Since we rely on our logistic partners for delivery services, these can vary due to reasons beyond our control.
Once your order is dispatched, you will receive an email and SMS notification with tracking details for convenience.
Items may be shipped separately even if ordered together to ensure safe and secure transit to your delivery address.

Payment Terms

1. We accept all major credit and debit cards.
2. We accept payment through E-Wallets
3. We accept payment through net banking
4. We accept cash on delivery for order value up to INR 15,000. We do not charge any additional fee for Cash on Delivery service.

For any additional queries regarding mode of payment please feel free to reach us at [email protected]

Changing or canceling the order

Yes, you can change or cancel the order within 24 hours of ordering. After this you will have to initiate a return with us as per our return policy.

Return Policy

While we hope that you fall in love with your purchased product, we accept returns of all products up to value of INR 9,999 per product. We welcome returns under the following terms and conditions:

1. 7 day return policy – No questions asked

a. Initiate the return within 7 days of receipt of products from 55 Luxe. After 7 days of receipt of products the return is not allowed. Email us at [email protected] briefly explaining reason of return.
b. Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. We will require the original packaging which includes any foam or cushioning inside for its safe return journey to our warehouse.
c. All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase.
d. Cash on Delivery refunds will be a transferred through net banking.
e. Re stocking fee of INR 100 will be applied for each product ordered and will be deducted from the total refund amount.
f. Our logistics partner will pick the item from the same delivery address. The pickup will be scheduled within 48 hours of receiving return request. Please note that if your pin code is not serviceable, don't worry. You can still return the product(s) by shipping them to us at B-122 Sector 2, Noida Gautam Budh Nagar Uttar Pradesh 201301, India. In such cases, restocking fees will not be charged.
g. It usually takes 20-25 working days for you to receive a replacement product or a refund.
h. This return type is bound by our exception policy and will be void in case any of the exceptions are met.
55 Luxe reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

2. An incorrect product has been shipped

a. Initiate the return within 7 days of receipt of incorrect product(s) from 55 Luxe Email us at [email protected] and briefly explain what was ordered and what was received. Also, attach the email confirmation sent when placing the order. The return should be initiated within 7 days of receipt of goods. After 7 days this return will not be applicable.
b. Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition. We will require the original packaging which includes any foam or cushioning inside for its safe return journey of the product.
c. Return shipping expense will be on our account and the product in its original packing will be picked up by our logistics partner.
d. Correct product will be dispatched once the incorrect product is received by us.
e. In case the correct product is out of stock only then the refund will be initiated.
f. All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase.
g. Cash on Delivery refunds will be a transferred through net banking.
h. Our logistics partner will pick the item from the same delivery address. The pickup will be scheduled within 48 hours of receiving return request. Please note that if your pin code is not serviceable, don't worry. You can still return the product(s) by shipping them to us at B-122 Sector 2, Noida Gautam Budh Nagar Uttar Pradesh 201301, India. In such cases, restocking fees will not be charged.
i. It usually takes 20-25 working days for you to receive a replacement product or a refund.
j. This return type is bound by our exception policy and will be void in case any of the exceptions are met.
55 Luxe reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

3. Product is damaged, in broken condition or is missing parts/components

a. Initiate return within 48 hours of receiving the damaged product by sending an email on [email protected] Any returns received after the expiration of 48 hours will not be accepted under the damaged product replacement policy.
b. Send 3 images of the product showing the damage / broken product.
c. Within 24 hours we will revert with our reply on next steps.
d. To initiate replacement, pack the broken product in its original packing along with any components / packing material. We will require the original packaging which includes any foam or cushioning inside for its safe return journey of the product even if it is broken.
e. In case the replacement product is out of stock only then the refund will be initiated.
f. All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase.
g. Replacement product will be shipped after the receipt of damaged product in our warehouse.
h. Our logistics partner will pick the item from the same delivery address. The pickup will be scheduled within 48 hours of receiving return request. Please note that if your pin code is not serviceable, don't worry. You can still return the product(s) by shipping them to us at B-122 Sector 2, Noida Gautam Budh Nagar Uttar Pradesh 201301, India. In such cases, restocking fees will not be charged.
i. Replacement product will be dispatched once the damaged product is received by us.
j. It usually takes 20-25 working days for you to receive a replacement product or a refund.
k. This return type is bound by our exception policy and will be void in case any of the exceptions are met.
55 Luxe reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

Exceptions for Returns and Refunds

1. Any returned item that is received in damaged condition, or with parts missing, or is not in its original condition or seems to be used will make the return policy void.
2. Where the return request is initiated after 7 days of receipt of goods, or where the return does not reach us within 15 days of initiating the return request (in case of self-ship returns).
3. Certain products for which the product page explicitly states as "Final Sale".
4. In case an incorrect product is sent to us for return, this will void the return policy.
5. In case original packing is missing including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), components etc., the return policy will be void.

Use of the Website

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External Links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees whether express, implied in law or residual regarding the website.

Disclaimer of Liability

55Luxe will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if 55Luxe has been informed in advance. In particular, the website owner shall not be responsible for and disclaims all liability for any loss, liability, damage whether direct, indirect or consequential, personal injury or expense of any nature whatsoever which may be suffered by you as a result of or which may be attributable, directly or indirectly, to your access and use of the website.

Conflict of Terms

If there is a conflict and/or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws

This agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in New Delhi. The parties agree that the courts located in India shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

We value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note:
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable information

When you visit our website as part of buying and selling process, we collect and store your personal information. This may be collected by us when you place an order with us or subscribe to our newsletter.

Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features which most likely meet your needs.

In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. We may automatically track information about you based upon your behaviour on our Website. This information includes the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in such case you may not be able to use certain features on the Website and may be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect this information about your buying behaviour.

If you transact with us, we collect some additional information, such as billing address, credit / debit card number and credit / debit card expiration date and/ or other payment instrument details.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect such information provided by you. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

2. Use of Demographic /Profile data / Your information

We use personal information to provide the services you request. To the extent we use your personal information to market to you based on your previous buying and browsing behaviour. We will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Cookies
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

3. Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith/belief that such disclosure is reasonably necessary to respond to subpoenas, court, orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith/belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our affiliates) plan to merge with, or be acquired by another business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur such other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

4. Link to other sites

Our Website links to other websites that may collect personally identifiable information about you. 55Luxe shall not be responsible for the privacy practices or the content of those linked websites.

5. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

6. Choice / Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us and on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all 55Luxe.com lists and newsletters, please write to us on [email protected] with a request to unsubscribe from all email communications relating to marketing and promotion of our products.

7. Advertisements on 55 Luxe.com

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interests to you.

8. Your consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

9. Questions?

Please write to us on [email protected] for questions regarding this statement.